This Privacy Policy explains how Arcata collects, uses, stores, and shares information in connection with our website, email communications, event registrations, course enrollments, ticket purchases, and related offerings. By using Arcata’s website, registering for an offering, enrolling in a course, signing up for communications, or otherwise providing information to Arcata, you acknowledge the practices described in this Policy.

1. Information We Collect

Arcata may collect information you provide directly, including:

• Name;

• Email address;

• Phone number;

• Mailing address;

• Billing information;

• Ticket, registration, or enrollment details;

• Organization, title, city, or affiliation;

• Dietary, accessibility, or hospitality-related information;

• Event, course, or program preferences;

• Survey responses, feedback, or correspondence;

• Information submitted through forms, applications, or intake materials.

We may also collect basic technical information when you use our website, such as browser type, device information, pages visited, referral source, and general usage data.

2. How We Use Information

Arcata uses information to operate and improve its offerings, including to:

• Process purchases, registrations, reservations, and enrollments;

• Confirm attendance and validate tickets;

• Administer events, courses, livestreams, and related offerings;

• Communicate logistical information before, during, and after an offering;

• Respond to questions, requests, and customer service needs;

• Manage refunds, transfers, cancellations, and attendance records;

• Provide accessibility, dietary, hospitality, or venue-related support;

• Maintain attendee, student, sponsor, partner, and contributor records;

• Send newsletters, announcements, or marketing communications where appropriate;

• Improve Arcata’s website, communications, programming, and operations;

• Preserve safety, quality, and the integrity of Arcata offerings;

• Comply with legal, tax, accounting, contractual, and administrative obligations.

3. Payment Information

Payments may be processed through third-party payment processors, ticketing platforms, commerce platforms, or invoicing systems. Arcata may receive payment-related records such as order confirmation, ticket type, amount paid, payment status, and billing contact information. Arcata does not intend to store full payment card numbers or sensitive payment credentials on its own systems. Payment providers may collect and process payment information according to their own terms and privacy practices.

4. Communications

If you register for an event, enroll in a course, purchase a ticket, complete a form, or otherwise engage with Arcata, we may send you transactional or operational communications related to that activity. These may include receipts, confirmations, reminders, schedule updates, logistical notices, policy updates, course information, venue details, and follow-up messages. If you subscribe to Arcata’s newsletter or marketing communications, you may receive announcements, essays, event invitations, course information, partner updates, or other communications related to Arcata’s work. You may unsubscribe from marketing communications using the link provided in those emails or by contacting Arcata.

5. How We Share Information

Arcata does not sell names, email addresses, registration information, or course enrollment information to advertisers or data brokers. Arcata may share limited information when reasonably necessary with:

• Payment processors;

• Ticketing or registration platforms;

• Website, email, CRM, or communications providers;

• Venues, caterers, or hospitality partners;

• Instructors, speakers, moderators, or event staff when needed for administration;

• Sponsors or partners only where appropriate and disclosed;

• Professional advisors, accountants, legal counsel, insurers, or service providers;

• Government authorities or other parties when required by law or necessary to protect safety, rights, or operations.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Sponsors, Partners, and Attendee Information

Arcata may acknowledge sponsors, vendors, venues, speakers, instructors, or partners in connection with events and courses. Arcata does not provide sponsors with unrestricted access to attendee or student lists unless clearly disclosed or consented to. If a sponsor, partner, or group purchaser provides tickets to guests, Arcata may collect guest information for registration, attendance, hospitality, and operational purposes.

7. Media, Photography, and Recording

Some Arcata offerings may include photography, video, audio, livestreaming, or other media capture. Information about media capture and use is governed by Arcata’s Media, Photography, and Recording Policy and by any event-specific notice. If you have questions or concerns about photography or recording at a particular offering, please contact Arcata before attending or speak with Arcata staff at check-in.

8. Data Storage and Security

Arcata seeks to handle personal information with care and to use reasonable administrative, technical, and organizational safeguards appropriate to its operations. No website, platform, email system, payment processor, or data storage method can be guaranteed completely secure. Participants and users should take care when submitting information online and should contact Arcata if they believe their information has been submitted or handled in error.

9. Data Retention

Arcata retains information for as long as reasonably necessary to administer offerings, maintain records, provide customer support, manage relationships, comply with legal and accounting obligations, resolve disputes, improve operations, and preserve institutional memory. Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Choices

You may contact Arcata to request that we update, correct, or remove certain information, subject to legal, operational, accounting, contractual, or security limitations. You may unsubscribe from marketing emails using the unsubscribe link provided in those communications. You may also contact Arcata regarding questions about event communications, registration records, course information, accessibility requests, media concerns, or other privacy-related matters.

11. Children and Minors

Arcata offerings are generally intended for adults unless otherwise stated. Arcata does not knowingly seek to collect personal information from children under 13. If Arcata becomes aware that it has collected personal information from a child under 13 without appropriate consent, it will take reasonable steps to delete or correct that information. Where minors are permitted to attend or participate in an Arcata offering, additional registration, consent, supervision, or venue requirements may apply.

12. Third-Party Websites and Services

Arcata’s website, emails, event pages, course pages, or communications may link to third-party websites, platforms, payment processors, venues, sponsors, partners, or service providers. Arcata is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Users should review the privacy policies of those third parties where appropriate.

13. Changes to This Policy

Arcata may update this Privacy Policy from time to time as its offerings, operations, technology, legal obligations, and practical experience develop.

14. Contact

Questions or concerns about this Privacy Policy or Arcata’s handling of personal information may be directed to: engage@arcata.live