These Terms of Purchase and Participation govern ticket purchases, event registrations, course enrollments, reservations, complimentary tickets, sponsor allocations, and other forms of participation in Arcata offerings. By purchasing a ticket, registering for an event, enrolling in a course, accepting a complimentary or sponsor-provided ticket, or attending an Arcata offering, you agree to these Terms and to any applicable offering-specific information made available during registration.

1. Registration and Participant Information

Participants are responsible for providing accurate and complete registration information, including name, email address, ticket type, and any other information reasonably necessary to administer the offering. Arcata may request additional information for course rosters, sponsor guests, group registrations, accessibility requests, dietary needs, age-restricted hospitality, venue requirements, or ticket validation. Arcata may decline, cancel, correct, or request clarification for registrations that are incomplete, duplicative, fraudulent, unauthorized, mispriced, inconsistent with venue requirements, or inconsistent with Arcata’s standards for participation.

2. Payment and Confirmation

Registration is complete only after payment has been successfully processed or Arcata has issued an authorized complimentary, sponsor, partner, or internal allocation. After registration, participants may receive confirmation emails, receipts, logistical updates, reminders, and other operational communications related to the offering. Participants are responsible for reviewing those communications before attending. Available payment methods may vary by offering.

3. Tickets, Seats, and Access

Tickets, registrations, and course enrollments grant access only to the offering, date, location, session, course, or ticket category specified at purchase unless Arcata states otherwise. Some Arcata offerings may be capacity-limited, invite-only, curated, application-based, manually approved, or subject to waitlist management. Arcata may require ticket validation, check-in, identification, guest-list confirmation, or other reasonable admission procedures before entry.

4. Refunds, Transfers, Cancellations, and No-Shows

Arcata offerings require advance planning, venue coordination, hospitality commitments, speaker or instructor preparation, and limited-capacity room design. For that reason, refunds and transfers are subject to the terms below and to any offering-specific terms stated on the relevant registration page.

Salon Events: Unless otherwise stated on the registration page, refund requests for Soirées, Suppers, and similar Salon events must be submitted at least 14 days before the event to be eligible for consideration. Refund requests submitted fewer than 14 days before the event are generally not refundable. Because Salon events are curated and capacity-limited, ticket transfers must be approved by Arcata. Arcata may decline a transfer where necessary to preserve the quality of the room, satisfy venue requirements, or manage attendance.

Summits: Unless otherwise stated on the Summit registration page, refund requests for Arcata Summits must be submitted at least 30 days before the Summit to be eligible for consideration. Refund requests submitted fewer than 30 days before the Summit are generally not refundable. Summit tickets may be transferable to another approved attendee if the transfer is requested before the applicable transfer deadline and approved by Arcata.

Collegium Full-Course Passes: Unless otherwise stated on the course registration page, refund requests for full-course Collegium enrollment must be submitted at least 7 days before the first class session to be eligible for consideration. Once a course begins, full-course passes are generally not refundable. Missed classes do not automatically entitle a student to a refund, credit, transfer, or partial reimbursement.

Collegium Single-Evening Tickets: Single-evening Collegium tickets are valid only for the selected class date unless Arcata expressly states otherwise. Single-evening tickets are generally non-refundable and may not be redeemed on a different class date without Arcata approval.

Transfers: Arcata may allow ticket or registration transfers where operationally reasonable. Transfers are not complete until approved by Arcata. To request a transfer, contact Arcata with the event or course name, order information, and proposed replacement attendee’s name and email address.

No-Shows: Failure to attend an event, course, class session, reception, or other offering does not automatically entitle a participant to a refund, credit, transfer, or make-up opportunity.

Cancellation by Arcata: If Arcata cancels an offering and does not provide a replacement date or reasonable alternative, paid participants will generally be eligible for a refund of the amount paid to Arcata. Arcata is not responsible for personal travel, lodging, transportation, meals, missed work, or other expenses unless expressly agreed otherwise in writing.

Postponement or Material Change: If Arcata postpones an offering, registrations will generally be transferred to the new date. If a participant cannot attend the new date, Arcata may offer a transfer, credit, refund, or other reasonable accommodation depending on the offering and circumstances. Arcata may consider limited exceptions in cases of serious illness, emergency, duplicate purchase, administrative error, or unusual circumstances. Granting an exception in one case does not require Arcata to grant the same exception in another case.

5. Offering Changes

Arcata may make reasonable changes to speakers, moderators, instructors, venues, room assignments, schedules, session titles, hospitality details, course materials, or event formats when necessary. Arcata will make reasonable efforts to communicate material changes when practical. Unless otherwise stated, changes to speaker order, session timing, room assignment, hospitality detail, or venue within the same city do not automatically entitle a participant to a refund.

6. Conduct and Admission

Arcata offerings depend on seriousness, hospitality, good faith, and respect for the room. Participants agree to comply with Arcata’s Code of Conduct, venue rules, staff instructions, safety protocols, and standards of reasonable conduct. Arcata may refuse admission, remove a participant, revoke access, or decline future participation if a participant disrupts an offering, violates Arcata policy, harasses others, abuses hospitality or alcohol privileges, creates safety or reputational risk, misuses sponsor or attendee access, or otherwise damages the integrity of the room. Participants removed or denied admission for conduct-related reasons are not entitled to a refund unless Arcata determines otherwise.

7. Food, Beverage, Alcohol, and Venue Rules

Some Arcata offerings may include food, beverage, drink tickets, receptions, or venue-managed alcohol service. Participants are expected to comply with applicable law, venue rules, age-verification requirements, staff instructions, and standards of moderation. Arcata may limit, deny, or revoke hospitality privileges where necessary to preserve safety, legality, venue requirements, or the quality of the offering.

8. Media, Photography, and Recording

Photography, video, audio, livestreaming, or other media may be captured at certain Arcata offerings. Arcata may use such media for event documentation, public communication, marketing, archival, educational, or institutional purposes unless otherwise stated. Participants may not record sessions, courses, lectures, conversations, presentations, or private interactions without permission from Arcata and, where applicable, the relevant speaker, instructor, contributor, or participant. Where feasible, Arcata will make reasonable efforts to honor media-related questions or concerns communicated before or during an offering.

9. Accessibility and Accommodations

Arcata seeks to support reasonable accessibility and accommodation requests when feasible. Participants who need an accommodation should contact Arcata as early as possible before the offering so that Arcata and its venue partners can respond appropriately. Because Arcata often works with third-party venues, some accommodations may depend on venue capabilities, timing, and practical feasibility.

10. Privacy and Communications

Arcata’s collection and use of participant information is governed by its Privacy Policy. By registering for an offering, participants understand that Arcata may send necessary transactional and operational communications related to that offering, including confirmations, receipts, reminders, schedule updates, venue information, policy updates, and post-offering follow-up. Marketing communications may be managed separately and may include an unsubscribe option where required or appropriate.

11. Third-Party Venues and Services

Arcata offerings may involve third-party venues, payment processors, ticketing platforms, email platforms, caterers, lodging providers, transportation providers, and other service providers. Participants may be subject to certain third-party terms, rules, or policies when using those services or entering those spaces. Arcata is not responsible for every action, omission, technical issue, or policy of third-party providers.

12. Updates to These Terms

Arcata may update these Terms from time to time as its offerings, operations, legal obligations, and practical experience develop.

13. Contact

Questions about purchases, registrations, refunds, transfers, cancellations, or these Terms may be directed to: engage@arcata.live